GENERAL QUESTIONS

YOUR Questions, ANSWERED

  • Reformer pilates is a revolutionary workout that combines traditional pilates techniques with the innovative Reformer machine—a unique bed equipped with adjustable weight resistance springs.

    Reformer pilates is low-impact workout that allows you to strengthen, stretch and tone all at once. Our classes will help you improve strength, co-ordination, balance, flexibility, posture and more.

  • For your first class, you can book a Tone class any time during the week. Our Tone classes are for all abilities, and for all new members we ask for you to start with these classes. Our instructors will make sure you feel confident and sure of what you are doing, so you won’t be left behind as a first-timer! 

     After 3 Tone classes, you can also try our Sculpt, Cardio and Leg/Booty classes. And after 11 classes, you will be available to book our most advanced class, Reform. You will get a great full body workout in all levels, however the skill differs. 

  • Our studio is non-judgemental and safe-space for anyone wanting to improve their mind & body wellness. We want our classes to feel fun and motivating!

    At Mood Reformer Marple, our focus (apart from having fun, of course!) is on form. We are a classical Reformer Pilates studio and our classes will ensure you are keeping your body safe and protected at all times while still challenging yourself.

    Why we focus on form?

    — prevent injuries

    — maximise results

    — increase body awareness

  • You can reach us anytime via our contact page or email - Marple@moodreformer.co.uk. We aim to respond quickly—usually within one business day.

    Currently admin hours are in the morning only.

    No admin on weekends.

  • Yes! We do offer beginner friendly classes, these are labeled as Tone - Level 1. Our Tone - Level 1 classes are for all abilities including beginners.

FOR CURRENT Members

YOUR Questions, ANSWERED

  • Our Cancellation Policy Period is now 12 hours. If you cancel within the 12 hour, you will not be re-credited.

    If you cannot make it to a class within 12 hours of the class start time, you do not have to do anything. During class, the instructor will conduct a check-in as per usual, if you are not there you will not be checked in. You will not be charged extra for the no-show, however you will lose the credit used to book as usual.

    What if I’m not sure if I can make the class until within the 12 hours period? If you are unsure whether you can make the class, it is better to cancel before this period. You can join a class up to an hour before start time.

    What if I need to cancel within the 12 hour Cancellation Period? There is no need to do anything at all. You will be missed! - but hopefully we will see you in another class soon.

    Our cancellation policy also means that we are unable to transfer or switch classes that have been booked.

  • Waitlists are now first-come, first-automatically-served. If you are the first in line of a waitlist and a place opens up, you will automatically be booked into the class. You will then receive an email informing you that you are in the class.

    If you cannot make a class that you are on the waitlist for, it is important you cancel your waitlist place to avoid this. If you get into the class, the same 12 Hour Cancellation Policy applies.

  • Head to the schedule on GymDesk: select the class, choose the membership you want to use (if you have multiple, scroll through the options). If you have used up all credits in your membership, it will say ‘no access’.

  • If you log into your account on GymDesk, you will find all future bookings on the first page.

    Your member portal will also allow you to book classes, add memberships, edit personal information and view your attendance.

    Please make sure to check your member portal to find future bookings, and not rely solely on email notifications

  • You can purchase another pack or membership in your member portal.

    You will find ‘Bookings’, this will show your upcoming classes.

    Underneath that, you will find ‘Memberships’, click to add a membership.

  • You can log into GymDesk via this link: Here

FOR SUBSCRIPTION MEMBERS

YOUR Questions, ANSWERED

  • For current Subscription Members (as of 01/02/2026) extra classes on your subscription memberships are no longer automatic add-ons to your cycle payments and after much consideration, they will they no longer be available from March 2026. Before March, you can request to over-book a class for £16.80.

    After March, you will be able to access supplementary classes with a regular Pack. As a subscription member, you are eligible to an extended expiry date on all packs by request.

  • All Subscription Memberships have a 10 day cooling off period and 3 Month Contract. You are able to cancel your membership within the 10 days, however, you cannot cancel your membership within the 3 month period. This is equivalent to either 6 renewals (on a fortnightly payment cycle) or 3 renewals (on a four-weekly payment cycle).

    To cancel, please send us a message and we will can cancel the next eligible payment.

  • Yes, you are able to change from one Subscription Membership to another Subscription Membership. This can take place at the next payment date.

FOR PACK HOLDERS

YOUR Questions, ANSWERED

  • Yes, we have Pack Extensions available for £5. This will extend your pack expiry date by 28 days.

    Every Pack Extension will apply 28 days extra. You can get multiple, if needed.

    To access a Pack extension, send us a message.

  • Unfortunately, we cannot transfer packs from one individual to another.


  • No, we do not offer refunds for any pack.